DIAMOND LUSH EVENTS LIMITED

Privacy Policy for Diamond Lush Events

Last Updated: July 20, 2025

At Diamond Lush Events, we are committed to protecting the privacy and personal data of our clients, suppliers, and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information in connection with our wedding and event styling services, prop hire, and website operations. Our registered office is at Aldwych House, Winchester Street, Hampshire, SP10 2EA, and we are a limited company registered in England and Wales (Company Registration Number: 12370344).

By engaging with our services, visiting our website (www.diamondlushevents.com), or contacting us, you agree to the practices described in this policy. If you have any questions, please contact us at enquiries@diamondlushevents.com or by telephone at 07539 639695.

1. Information We Collect

We may collect and process the following types of personal data:

1.1 Information You Provide Directly

  • Contact Information: Name, email address, phone number, and postal address when you inquire about our services, book an event, or sign up for our mailing list.

  • Event Details: Information about your event, such as dates, venues, guest lists, and styling preferences, provided during consultations or via booking forms.

  • Payment Information: Billing details, such as bank or card information, collected when you pay deposits or fees for our services.

  • Correspondence: Emails, messages, or notes from phone calls or in-person meetings.

  • Feedback and Reviews: Testimonials or feedback you provide about our services, which may include your name or event details with your consent.

1.2 Information Collected Automatically

  • Website Usage Data: IP address, browser type, device information, and pages visited, collected via cookies and analytics tools when you visit www.diamondlushevents.com.

  • Social Media Interactions: Information from interactions on our social media platforms (e.g., Pinterest, Instagram), such as comments or messages.

1.3 Information from Third Parties

  • Event Partners: Details shared by venues, suppliers, or other event professionals (e.g., wedding planners) with your consent.

  • Third-Party Platforms: Information from booking platforms (e.g., Add to Event) or payment processors, such as transaction confirmations.

2. How We Use Your Information

We use your personal data for the following purposes:

  • Service Delivery: To plan, design, and deliver bespoke wedding and event styling services, including coordinating with venues and suppliers.

  • Communication: To respond to inquiries, provide quotes, send booking confirmations, and update you on event planning progress.

  • Payment Processing: To process deposits, invoices, and payments for services or prop hire.

  • Marketing: To send promotional materials, such as newsletters about new styling packages or offers, if you’ve opted in to our mailing list.

  • Website Improvement: To analyze website usage and improve user experience through tools like Google Analytics.

  • Legal Compliance: To meet legal obligations, such as tax reporting or responding to complaints under our terms and conditions.

  • Testimonials: To display client feedback on our website or social media, with your explicit consent.

3. Legal Basis for Processing

We process personal data based on the following legal grounds under the UK GDPR:

  • Contract: To fulfill our contract with you (e.g., delivering event styling services after you pay a deposit).

  • Consent: For marketing communications or sharing testimonials, where you have given explicit permission.

  • Legitimate Interests: For website analytics, improving services, or coordinating with suppliers, where your rights are not overridden.

  • Legal Obligation: To comply with laws, such as retaining financial records for tax purposes.

4. How We Share Your Information

We may share your personal data with:

  • Suppliers and Partners: Venues, florists, or other event professionals involved in your event, only with your consent or as necessary to deliver services.

  • Service Providers: Third-party platforms for payments (e.g., PayPal, Stripe), website hosting, or analytics, which are contractually obligated to protect your data.

  • Legal Authorities: If required by law, such as for tax audits or legal proceedings.

  • Marketing Platforms: If you opt in to our mailing list, your email may be shared with platforms like Mailchimp, subject to their privacy policies.

We do not sell or share your personal data for purposes unrelated to our services.

5. Data Storage and Security

  • Storage: Personal data is stored securely on encrypted systems, including cloud-based platforms compliant with UK data protection standards.

  • Retention: We retain client data for up to 6 years after an event for tax and legal purposes, unless you request deletion sooner (subject to legal requirements). Website usage data is retained for up to 2 years.

  • Security Measures: We use SSL encryption, secure payment gateways, and access controls to protect your data. Our public liability insurance (up to £5,000,000) supports our commitment to professional standards.

6. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

  • Access: Request a copy of the data we hold about you.

  • Rectification: Correct inaccurate or incomplete data.

  • Erasure: Request deletion of your data, subject to legal retention requirements.

  • Restriction: Limit how we use your data in certain circumstances.

  • Portability: Receive your data in a structured, machine-readable format.

  • Objection: Object to processing based on legitimate interests, including marketing.

  • Withdraw Consent: Opt out of marketing or testimonial use at any time.

To exercise these rights, contact us at enquiries@diamondlushevents.com. We will respond within 30 days.

7. Cookies and Tracking

Our website uses cookies to enhance user experience and analyze traffic. Types of cookies include:

  • Essential Cookies: Necessary for website functionality (e.g., navigation).

  • Analytics Cookies: Track site usage (e.g., via Google Analytics) to improve performance.

  • Marketing Cookies: Used for personalized ads, only with your consent.

You can manage cookie preferences via your browser settings or our website’s cookie banner. For details, see our Cookie Policy on www.diamondlushevents.com.

8. Third-Party Links

Our website or communications may include links to third-party sites (e.g., Pinterest, Add to Event). We are not responsible for their privacy practices. Review their policies before sharing personal data.

9. International Data Transfers

As a UK-based business, most data processing occurs within the UK. If we transfer data to suppliers outside the UK (e.g., cloud services), we ensure they comply with UK GDPR through adequacy agreements or standard contractual clauses.

10. Complaints

If you have concerns about our data practices, please contact us at enquiries@diamondlushevents.com. You may also lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk or by calling 0303 123 1113.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated policy will be posted on www.diamondlushevents.com with the “Last Updated” date. Significant changes will be communicated via email or website notice.

12. Contact Us

For questions or to exercise your data rights, contact:

Diamond Lush Events
Aldwych House, Winchester Street, Hampshire, SP10 2EA
Email: enquiries@diamondlushevents.com
Phone: 07539 639695

Thank you for trusting Diamond Lush Events with your special day. We value your privacy and are committed to protecting your personal information.